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Longtime mobile developer feels no love from Apple

Ilium Software products App Store debut delayedImagine you are a software development company that has been around for 11 years, with award-winning titles for mobile computing devices. You follow the rules, you submit iPhone versions of your applications to the App Store, and yet you still haven't seen your programs make it to the store.

This is the boat that a lot of developers are in, but it is particularly frustrating for Ilium Software. Ilium has sold two well-respected applications -- eWallet and ListPro -- for Palm OS and Windows Mobile devices for years, and has a number of other commercial and free mobile applications on the market.

According to Ilium spokesperson Ellen Craw, eWallet has been "in the queue" at Apple for over two weeks, and they can't get any word from App Store personnel on when their highly anticipated app will actually appear online. The comments in Ilium's blog are particularly revealing, as longtime customers are also frustrated by the black hole at Apple.

Having used Ilium's products before, I'm waiting for both ListPro and eWallet to show up in the store to fill those niches on my iPhone. What other great products are being held up by Apple? We'd love to know!

Did Apple set developers up for failure?

As I'm sure many of you have noticed, many of the applications from the App Store are crashing frequently. Basically, an app I want to launch opens a blank screen, pauses for a moment, and then drops me back to my home screen without so much as an apology. Worse, it may even reset the phone. I've found with most of them that a simple reboot will allow them to launch again, but that's getting old and doesn't always help. You're probably, like me, thinking that it's a shame that so many developers rushed so quickly to make the App Store deadline and ended up putting out unstable applications. According to the development community, though, it's not their fault ... it's Apple's.

Anonymous developer sources are reporting that they've been poring over crash logs and discovering that the reported crash has nothing to do with their application. There's a growing consensus that Apple has released a highly unstable "final" version of the 2.0 firmware. So, maybe it's more of a shame that Apple, who laid the groundwork for a multitude of useful and exciting applications, rushed development and failed to build a better foundation.

Personally, I haven't seen the crash logs, and I am -- legitimately, in my opinion -- accepting the word of veteran developers. I also can't speak for individual applications, there are some pretty shoddy offerings in the App Store which may have their own reasons for crashing (i.e. "I look like I was written by a Windows developer, I can't show my face!"). There are also several applications whose requisite servers were overloaded initially, but are getting back on their feet now. But for a lot of the random crashes, it has nothing to do with the app itself ... so, before you write that complaint email, check your tone ... you might be getting snarky with the wrong party.

More Audio Driver Drama: Blame Apple, Says Peter Kirn

A few days ago I posted about the problems that the 10.5.2 update was causing with audio recording hardware and software from various manufacturers. Today, in a follow-up post to his original roundup of the issues at hand, Peter Kirn weighs in on Apple's accountability.

Kirn's position is that Apple is responsible because all the evidence suggests that the problems lie with the 10.5.2 update, not any one vendor's drivers. "Problems haven't affected everyone," says Kirn, "but they have been widespread enough that we have a right to be disappointed. As a user, I think I have the right to be disappointed. As a writer, it's my obligation to point it out. And I hope they do better in the future."

Of course, as Peter points out, rumor is that 10.5.3 is right around the corner, so hopefully these problems will disappear and Trent Reznor can get back to making music instead of standing in for angry Mac-using music geeks in my music-related posts.

Apple changes Software Update GUI for Windows

Last month, Apple pushed Safari 3.1 out to Windows users via an iTunes update with ambiguous language and installation options. The response was not pretty. Like many other users, I was bothered by the practice (and made it clear during that week's talkcast) and hoped Apple would do a better job to differentiate between updates and new or additional software in the future.

Well, it appears that Apple has listened to the feedback an adjusted the way Software Update notifies Windows users or new software. Now, instead of just showing optional software in the same column as updates, Apple has added a seconded column labeled "New Software" (see below).


The updated Apple Software Update Screen

Note that the software is still automatically checked (boo!), but this is much, much better than the previous method.

Cranky Apple lawyers go after NYC green logo

Sometimes you have to think that we'd all be better off if Apple's marketing and trademark folks just dropped the corporate legal department out of their Rolodexes. Last week Bloomberg & Wired reported that Apple is still challenging the New York City environmental initiative GreenNYC's logo, which does look like an apple but not all that much like this Apple's apple. The trademark dispute hinges on the likelihood of public confusion and the possible dilution of Apple's mark, both of which seem to fail the silly test -- but you never do know.

Considering that Apple was on the receiving end of a trademark fight with the Beatles for decades, it's not clear why it's prudent or necessary for the company to pick a fight with a city known as "the Big Apple" since before the invention of the vacuum tube. I guess once you stake out your orchard, you have to make sure those darn kids don't steal the fruit. More on this story from BloggingStocks and the NYT.

Update: Nilay Patel at Engadget (who is a lawyer) describes the opposition filing as a normal part of the trademark process. Still seems kind of petty.

Sneaky Safari Updater opinion roundup

The news that Apple has stealthily included Safari in its Software Updater bounced all over the Mac blogosphere today, and earned cheers and jeers (well, mostly jeers). Here's a quick roundup.
  • The most attention probably comes from John Lilly, CEO of Mozilla, who unequivocally calls the decision "wrong," and says that doing something other than "updating" with an "updater" betrays the public trust.
  • Darby Lines at The Angry Drunk says that the whole matter is just plain "whining" and that Apple is hardly forcing the software on anyone, especially considering that there's a checkbox right next to the name of it. And it's not like, as many people have said, installing Safari on a PC is actually a bad move.
  • The Inquirer actually makes a worthwhile joke: "Some iTunes users report that the box to sign up for Safari appears pre-ticked." At least we think that's a joke -- you'd only say Apple was "targeting" and "hijacking" Windows users if you were joking, right?
  • Microsoft Watch calls the program a "rogue updater," while Paul Mison fisks them pretty completely and shows that even if Apple did somehow hurt the computers by installing a reasonable, standards-compliant browser, Microsoft has done much, much worse.
So what's the deal overall? As we said earlier, Jobs very plainly told us this was going to happen, and though, yes, users who don't pay attention may end up with extra software, it's extremely easy to not install the software. While a warning might have been nice, Apple isn't really outside its bounds here, so it's unlikely that they'll change it anyway.

The only real result is that users, whether PC or Mac, are reminded once again to pay attention to what they're clicking on. It's unexpected that Apple would be the company to remind us of that, but it's as true as ever.

Is Apple pushing Safari 3.1 on Windows users?


If you run iTunes or QuickTime on your Windows PC, but not Safari, you might have seen an uninvited guest show up in the Apple Software Update earlier this week. Yes, Apple thinks you need yet another browser. They tried to slip the new Safari 3.1 in for iTunes owners, a move that has some Windows users up in arms.

Cybernet reminds us that this wasn't quite unexpected -- Steve did say that Apple had made inroads on Windows with iTunes, and that they planned to use those inroads to send Safari around. The only problem is that, while yes, the button and the text do say "Install," the program is usually used for "updating" software, and so getting new software with the deal wasn't something a lot of users expected. And users who don't do anything but the default (I can guarantee you that, since I bought my mother an iPod for Christmas, my parents now have Safari 3.1 installed on their PC, despite the fact that they still aren't quite sure how that Firefox I installed for them works), are basically getting software they didn't plan to have.

Sneaky unwanted software scheme, or just a not-so-subtle hint to Windows users that they could be using a better browser? You decide. I just know that I'm going to be paying a little closer attention to exactly what my Software "Update" is updating (or "installing") from now on.

Thanks to everyone who sent this in!

Mac OS X password recoverable from RAM?

In a recent post over at Ars Technica, they say that Mac OS X users could have their login passwords recovered through physically accessing the RAM. This comes after FileVault was proven to be cracked. The article notes that Mac OS X and certain applications store the user's password in memory, leaving it there after you've logged in. While locally-running apps cannot readily retrieve the password, someone could get access to the contents of RAM after the computer has been rebooted or shut down.

This could be accomplished by physical means and might require the hacker to remove the RAM cover on your Mac and chill the RAM, as suggested by Edward Felten's research team at Princeton. This freezing allows the information to stay on the RAM for longer than the normal 2.5 to 35 seconds -- allowing someone to place it in another computer and read the contents.

In a separate approach to the password-in-RAM vulnerability, CNET witnessed an EFF demo of an attack using a custom NetBoot "EFI memory scraper" to record the RAM contents on reboot and save the data as a file on another machine over the network -- the attackers were able to clearly find the login password in the file. Again, this attack requires physical access to the machine (in order to force the NetBoot via holding down the N key on restart) within a minute or two of shutdown. However, an attacker could conceivably target a machine that was locked or sleeping (with RAM contents 'live'), power it off and back on, and use the NetBoot attack immediately.

While Apple has been made aware of the attack (notified on February 5), no fixes for these issues were reported in the 2/11 security update. According to CNET, an Apple spokesperson said they were aware of the issues and were "working to fix it in an upcoming software update." Until this update comes out, you may want to set a firmware password for your Mac, or wait longer to leave your unattended Mac after a shut down. Alternatively, we have lovely TUAW-branded tin foil hats available for purchase.

[via Ars Technica]

But, there is one less thing... dealing with Front Row without a remote

The MacBook / MacBook Pro update wasn't "major" but it brought about some changes to the Apple line of notebooks. However, one feature that the new 'books are lacking is the inclusion of an Apple remote. The Apple remote is now a $19 accessory. Currently, the only computers that Apple is including the remote with (as standard) are the iMac and Mac mini.

You can still use Front Row (Apple's media management application) without a remote. To start Front Row, just press Command + esc on your keyboard. You can also launch Front Row by clicking it in your applications folder (if you are running Mac OS X Leopard). To navigate through the menus, just use the arrow keys on your keyboard.

What do you think about Apple not including the remote with their line of notebooks? Sound off in the comments!

Apple issues C&D takedown order to Hymn project software

Wow. Good thing that DoubleTwist is waiting in the OS X wings for anyone who wants to rip DRM from their iTunes purchases. Apple just issued a C&D off to the ISP hosting the Hymn-inspired Requiem software. DrmBytes, a hymn moderator, posted that hymn-project.org will no longer allow links to DRM-stripping software, writing "We've complied with the C&D and removed all DRM breaking software from the site."

The Hymn Project was established to allow people to use the music they'd purchased on the device of their choice. DrmBytes suggests you avoid purchasing your music from vendors who mandate DRM. You should still be able to use burn-and-rip solutions like MyTunes and DRM Dumpster for now.

The iPod touch upgrade: Are they bugging you?

Did you upgrade your iPod touch? I did. But I presumed it was optional. TUAW readers who have chosen not to upgrade report they're being hounded. By iTunes. They say that every time they connect their iPod to iTunes for syncing, they're getting hit with a "buy the upgrade" page that only has an OK button. Once clicked, it transports you to the iTunes page for buying the software. Is this happening to you? Are you feeling strong-armed into buying the upgrade? Let us know in the comments.

Will iTunes rentals play on a 5G iPod? Nope.

The long-rumored iTunes rental service is finally up and running. For many users, the most attractive part of the service (and certainly the only part that really sets it apart from any of the other online rental options) is the ability to transfer your rental to an iPod, iPhone/iPod Touch, or third-generation Nano for playback on the go. Actually, let me rephrase that: your iPod Classic, iPhone/iPod Touch or third-generation Nano. That's right boys and girls -- if you are one of the millions who have 5 and 5.5G iPods with video, no iTunes rentals for you. I suppose that's one way to get people to upgrade.

There was an explosion of applause during yesterday's keynote when Steve Jobs announced rental compatibility with every iPod. Something tells me that if it had been understood that it only included every current generation iPod, the response might have been more akin to the boos that erupted when it was announced that the iPod Touch software update is $20. Update: Evidently, Steve did say "current generation iPods" - in any event, it was not made clear that 5/5.5G iPods would not be compatible. I mean, I for one was not expecting the message below when trying to test out this whole Rentals scheme:



So, why are previous generation iPods incompatible with iTunes Rentals? Pure speculation leads me to believe that the whole authentication-chip for TV-out "update" to the Classic is at the root of the incompatibility. I guess it would just be too much of a risk for Apple (and the movie studios) to allow 5G customers connect their iPods to a TV via an open TV-out cable so that the SD content could then be captured using the analog hole. Because really, circumventing the iPod rental system using TV-out is how people really want to pirate digital media. Not through BitTorrent or breaking the actual iTunes copy protection. No, individuals are going to capture the analog signal from the TV out on their iPod and then convert that back into digital, all for sub-DVD quality movies. Makes perfect sense. (Not.)

Well, at least I now have an actual reason to look at buying an iPod Classic aside from capacity. Still, this and the lack of Front Row rental access is not really doing the best job of convincing me that iTunes rentals have a place in my digital life.

Update: As some of the comments have pointed out, the reports about the iPod Classic's only working with certified Apple TV-out cables might be untrue. I don't have an iPod Classic so I can't verify it one way or another. Again, that was just pure speculation on my part for some logical reason for 5/5.5 G incompatibility. Update 2: After looking at iLounge's dissection of the AV cable, I feel confident that an authentication chip is infact required for the new models. If this is related to the iTunes rentals remains unknown.

Other comments have raised the question of the quality of the rentals being too high for the 5G iPod. This I can unequivocally state is NOT true. As a test, I went ahead and bought "Chuck & Buck" from iTMS. Not only was the file size identical (1.06 GB), iTunes itself saw no difference between buying the movie and renting it. I was able to transfer the newly purchased copy of the film to my iPod with absolutely no problem. This is NOT a matter of hardware not being capable, it is a decision for whatever reason, not to update the software on older generation devices to work with the new rental system.

iPod touch owners rally to get new apps for free

iPod TouchWhen Steve Jobs announced five new apps for the iPod Touch yesterday, people were ecstatic -- for about ten seconds. Once he mentioned the upgrade would cost current iPod touch owners $20 (they're included on all new units), most of the comments from participants following the keynote in TUAW's IRC channel were largely unprintable.

Apple's customers aren't usually the sort to take things lying down, however, so now there's an online petition calling on Apple to make the apps free to current customers. As I write this, there are close to 600 signatures and climbing.

It's worth noting that Michael Rose and John Gruber pondered the possibility of iPod touch updates and user costs back in October 2007, as Apple's quarterly earnings report indicated that the iPhone's subscription accounting model was not being used for the touch. At the time it wasn't clear what would happen when functional updates to the iPod touch were released; now we know that they come with a price tag.

[Thanks, Daniel!]

TUAW Buyers Guide: Christmas Reading

I, like Christina, am a bit of a book lover - especially over the festive season. Normally found looking through a formidable library of books, what better way to stave off the pre-Macworld hype (at least for a few hours) than a relevant book. Unlike reader Matt Holland, who chose to use his MacBook as a reader (possibly some sideways-reading with ComicBookLover?), I'm going to be sticking to books of the printed realm. Christina's recommendations for a few books can be found here.


Revolution in the Valley: The Insanely Great Story of How The Mac Was Made

Long-serving Apple fans are no-doubt aware of the Folklore.org website - home to the anecdotes of how the original Mac came into being - but others may be intrigued to know that the site's collation of stories served as the collection point for this particular book. At just under 300 pages (including full-page copies of design notes from the early eighties) it's a particularly nice gift, hardcover and all. Sure, you can get to the website and read the stories, but as a gift? It's a no-brainer - especially at $16 from Amazon (UK Price: £11).


iCon: The Greatest Second Act in the History of Business

Whilst covering more than simply this past decade of Steve Jobs' life, this infamous book covers the much-famed second intersection of Apple and Steve Jobs fortunes. Not always flattering of Steve, it's a fascinating read - and now goes into the Pixar / Disney dealings after being updated. There's plenty of Steve Jobs books, yet this remains one of my favourite. $16 from Amazon (UK Price: £11).


Mac OS X Leopard: The Missing Manual

David Pogue, the New York Times' utterly brilliant Technology columnist, is a hero of ours here at TUAW HQ (currently located somewhere near the South Coast of England). World renowned for bringing us delights such as 'iPhone: The Musical', he's been busy at work with the Missing Manual for Leopard. If you're in need of a Leopard reference book, or tutorial book, I'd heartily recommend this latest edition. $24 from Amazon (UK Price: £15)

Options: The Secret Life of Steve Jobs

Admission: I've not read this one. But come Christmas Day, I hope there's a copy waiting for me! Fake Steve needs little introduction. Supposedly a world-famous CEO (I mean, he 'invented the friggin' iPhone. Have you heard of it?'), oPtion$ (as the book's cover goes) tells the fictional story of how Fake Steve handled, or otherwise, the stock backdating scandal. Laughes are guaranteed. $15 from Amazon (U.K. Price: £11)

Cocoa Programming for Mac OS X (Second Edition)


Written by Aaron Hillegass, this is perhaps the book for developers new to Cocoa and Objective-C. In case you're wondering why this is such a seminal book, Hillegass was 'senior trainer and curriculum developer' at NeXT as well as working at Apple before heading to Big Nerd Ranch to teach their Cocoa course. Whilst an exceptional gift for the coder-types out there: a word to the wiser that the 3rd edition is due in mid-2008, so do bear that in mind. $31.50 from Amazon (U.K. Price: £18).

--

There's a plethora of Apple-related books available, so if you've got a favourite to share that's not in the short-list here, let us know in the comments! Note: Today is the last day for standard Amazon delivery, so act quickly if you're wanting to order! We've even made sure all the books mentioned are currently available for delivery before December 24th.

Are French "unlocked" iPhone Country-locked?

Website iPhone Atlas reports that unlocked French iPhones may not actually be as unlocked as you'd initially guess. They write that these €649 devices will only work with French SIM cards. If you buy the "unlocked" iPhone in France, head over to Spain or Canada or wherever, and stick in a foreign SIM, you'll end up paying mucho-euros in roaming fees to a French carrier. Head over to iPhone Atlas to read the entire story.

So is this not-entirely-unlocked thing for real or FUD? Let us know in the comments.

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